Booking Conditions
To confirm a reservation we require address, telephone and card details by way of guarantee. Full payment of the rent is due 28 days prior to the beginning of a stay. For reservations made within 28 days of the commencement of a stay, full payment is due on booking.
Methods of Payment
We accept the following methods of payment:
- most major credit/debit cards (regrettably, although we do accept Amex, there is a 3% surcharge applied to transactions made with this card)
- Bank transfer (please ask your bank to show your name on the transfer)
- Cheque or cash
Cancellation Terms
If a guest has to cancel their booking, they must notify us at least 28 days prior to their stay – under these circumstances, no payment will be required. Where cancellation is received less than 28 days prior to arrival, refunds are made at our discretion and subject to the apartment being re-let. No refunds will be made for non-arrivals. Guests should arrange their own travel and cancellation insurance.
We reserve the right:
- To cancel any confirmed booking if circumstances relating to the property make this necessary. In the event of such a cancellation we will endeavour to offer the guest alternative accommodation, or if they prefer, to return all money they have paid.
- To cancel any letting immediately if: (i) the guest or any member of their party behave in such a way as to cause damage to the property or its furniture or contents or (ii) if the guest’s behaviour causes a nuisance or annoyance to the owner of any adjoining or neighbouring property whether let by us or not. If cancellation is made for either of these reasons no refund will be made of any money the guest has paid.
Property Guidelines
- Guests must undertake to keep the property and all furniture and fittings and effects in the property in the same state of repair and cleaniness as at the beginning of the stay, allowing for reasonable wear and tear. All damages and breakages are the guest’s responsibility and payable to Cheltenham Apartments.
- We reserve the right of entry to the property, with or without workmen, if repair work needs to be carried out urgently. In these circumstances we will request prior permission from the guest if this is possible.
- Guests must ensure that only the agreed number of persons will occupy the property whose details have been disclosed. We are happy to provide one extra bed (aerobed) with bedding in each property for an additional charge of £20 for the whole stay.
- We take every care to ensure that each property is clean and well maintained but, in the event of any complaint, please take this up with us immediately. Complaints cannot readily be resolved once a guest has left the property.
Arrival & Departure Times
Arrival is from 2pm onwards and departure is by 10am.
Cleaning & Linen
For stays of 8 nights or longer, we offer a weekly clean and bedlinen/towel change which is included in the rate.
Loss or Damage
We cannot accept liability for any injury, loss or damage suffered by a guest or any member of their party unless there was wilful default by us or the injury, loss or damage was caused by our negligence.
Services
Cheltenham Apartments cannot be held responsible for any failure or interruption of services to the properties, including electricity and water, or for any damage, disruption or noise caused by repair or building works being carried out in neighbouring properties.
Pets & Smoking
There is a no smoking and no pets policy in all of our properties.
Parking
Each of our properties on Montpellier Spa Road (with the exception of Number 14) comes with a residents parking permit which allows guests to park in the residents parking zone, on the house side of the road. Any additional cars must be parked in the diagonal parking spaces on the opposite side of the road.
Telephone Charges
Telephone calls are charged for separately and are not included in the rate.
